Legal
Refund Policy
Last updated October 2026
Interactics sells business support services, not physical products. This policy explains how cancellations and refunds work.
01Before Work Starts
If you cancel before any work has started, you receive a full refund of the amount paid.
02Project-Based Services
Projects are billed by milestone. Once work on a milestone has started, fees for that milestone are non-refundable. Fees for milestones not yet started are refunded in full if you cancel.
03Support Packages
Weekly and monthly packages can be cancelled at any time with effect from the next billing period. Fees for a period that has already started are non-refundable, and unused hours do not carry over unless stated in your package.
04Service Issues
If you are not satisfied with a deliverable, tell us within 7 days. We will correct work that does not match the agreed scope at no extra cost. Where we cannot resolve the issue, we may offer a partial refund at our discretion.
05How to Request a Refund
Email hello@interactics.online with your name and invoice reference. Approved refunds are issued to the original payment method within 10 business days.
Interactics — Business support services for entrepreneurs and small businesses.